Welcome to Tales and Trails (“we“, “our“, “us“). We value your privacy and are committed to protecting your personal information which you may provide to us whether through email or via this websitetalesandtrails.in. This Privacy Policy outlines how we collect, use, disclose, and protect your information in compliance with the applicable privacy laws in India.

A. Information We Collect

  1. Personal Identification Information: We may collect personal information such as your name, email address, phone number, gender, marital status, age, preferences, banking details and travel preferences when you book a trip, subscribe to our newsletter, or contact us for support.
  2. Payment Information: Your payment history with Tales and Trails including (without limitation) all billing information and communications, etc.
  3. Usage Data: We collect information about your interaction with our Website, including IP address, browser type, pages visited, and the time spent on our site. This helps us understand how our Website is used and improves your experience.
  4. Stored Information: Data either created by you or by a third party and which you wish to store on our servers such as image files, documents etc.

B. How We Use Your Information

  1. To Provide Services: We use your information to process bookings, respond to inquiries, provide customer support and to complete the services you have paid for. 
  2. To Improve Our Services: We analyze usage data to enhance our Website, tailor our offerings to your preferences, and ensure a better user experience.
  3. For Marketing: With your consent, we may send you promotional materials and updates about our services. You can opt-out of these communications at any time.
  4. For Legal Compliance: We may use your information to comply with legal obligations, resolve disputes, and enforce our terms and conditions.

Should you choose not to provide us with personal information, we may be unable to offer our services to you. 

C. How We Share Your Information

  1. With Service Providers: We may share your information with third-party service providers who assist us in operating our website, processing payments, and delivering our services.
  2. For Legal Reasons: We may disclose your information if required by law or to protect the rights, property, or safety of Tales and Trails, our users, or others.
  3. With Your Consent: We will only share your personal information in accordance with this Privacy Policy. If we wish to use your information for any other purposes, we will first seek your written consent. 

D. Data Security

We implement reasonable security practices and procedures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we neither guarantee absolute security nor assume any responsibility or liability for such breach.

E. Data Retention

If we are obligated to intercept, disclose, monitor, or store your personal information for reasons including: (a) legal requirements; (b) business operations; (c) system security; or (d) protecting our rights, we will do so in accordance with the law applicable in India. These activities may be done without your prior notice or consent. In such cases, we will not be held responsible for any damages incurred by you or any third party resulting from these actions.

F. Your Rights

You have the right to:

  1. Access: Request access to the personal information we hold about you.
  2. Correction: Request correction of any inaccurate or incomplete information.
  3. Deletion: Request deletion of your personal information, subject to certain exceptions.
  4. Objection: Object to the processing of your personal information under certain conditions.
  5. Withdraw Consent: Withdraw consent for us to process your personal information at any time.

To exercise these rights, please contact us using the details provided below.

G. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Your continued use of our Website after such changes constitutes your acceptance of the updated policy.

H. Exclusions

Any information you share in public forums or open environments, such as blogs, community boards, social media platforms, messaging groups or discussion forums, is not considered confidential and is not protected by our Privacy Policy. These public spaces are accessible to third parties, who may gather and use such information for their own purposes. Publicly disclosed information may also be shared with our affiliates, third-party service providers, competition sponsors, and others unless specified otherwise. We are not responsible for any damages you or third parties may incur due to the disclosure of personal information in public spaces. You may share information in public environments at your own risk.

I. Disclaimer

We strive to adhere to international laws, but we cannot guarantee full compliance. While we take reasonable measures to safeguard your privacy on our systems and Website, we are not responsible for any unauthorized or illegal disclosures of your personal and confidential information by third parties over whom we have no control, including but not limited to advertisers and other linked Websites. Please be aware that the privacy practices of our business partners, advertisers, sponsors, or any other sites linked from our Website may differ from ours and we will not be liable for any breach that happens in relation to your data on their end. 

J. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Lights and Trails Private Limited,

#198, CMH Road, 2nd floor, Desk no. 265, Indiranagar, Bangalore, Karnataka 560038
info.talesandtrails@gmail.com

Thank you for trusting Tales and Trails with your travel needs.

Note: Your security is our priority, and we are committed to protecting your personal information from fraudulent activities. Tales and Trails will never request your credit card information via email, phone, or any other unsolicited communication. All financial transactions and payment details should only be conducted in the manner as provided on the Website. If you receive any communication asking for your credit card information or other sensitive details, please do not respond and report it immediately to our Contact as provided above.